Frequently Asked Questions
Expert support for your creative and home care needs.
Do you offer shipping for heavy sewing machines and vacuum cleaners?
Yes, we ship nationwide. Large or heavy items are securely packaged and shipped via reliable carriers to ensure they arrive in perfect working condition.
What is your return policy on machines and accessories?
We offer a 30-day return window for most accessories and notions. For sewing machines and vacuum cleaners, returns are subject to specific conditions and may incur a restocking fee; please contact our support team for authorization.
Does my purchase include a manufacturer warranty?
Absolutely. All new sewing machines and vacuums sold by Meissner are covered by the original manufacturer's warranty. We are also an authorized service center for most major brands.
Do you offer financing options for high-end equipment?
Yes, we provide several flexible financing options to help you bring home the machine of your dreams. You can apply for credit during the checkout process or in-store.
Can I get technical support or training for my new machine?
We pride ourselves on our 'Meissner Advantage.' Customers who purchase a machine from us receive access to introductory classes and ongoing technical support from our expert staff.
How can I track my online order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.